Frequently asked questions

It may happen - although it is very rare - that your order, or part of it, is out of stock. When this is the case, you will be informed by phone. Together we will then look for a suitable solution or a later pickup date.

We understand your disappointment.

We understand that it can be disappointing when an item is not available. Therefore we always strive to prevent this and keep our stock accurate. If it does happen that an item is out of stock, we make every effort to have it available again as soon as possible.

We apologize for the inconvenience and would like to thank you for your understanding and patience in this situation. Should you have any further questions or comments, we will be happy to assist you.

It may happen - although it is very rare - that your order, or part of it, is out of stock. When this is the case, you will be informed by phone. Together we will then look for a suitable solution or a later pickup date.

We understand your disappointment.

We understand that it can be disappointing when an item is not available. Therefore we always strive to prevent this and keep our stock accurate. If it does happen that an item is out of stock, we make every effort to have it available again as soon as possible.

We apologize for the inconvenience and would like to thank you for your understanding and patience in this situation. Should you have any further questions or comments, we will be happy to assist you.

You can view the status of your order and all its details through the "My Account" page.

On this page you can easily access all the information about your placed orders. You can see if your order has been processed and shipped, and when to expect it. If there are problems processing your order, you can also find the reason for them.

It's important to check your account page regularly to stay informed about the status of your orders. This way you can notice any problems in time and contact customer service if necessary.

If you have not received your order confirmation email, it is important to check your spam inbox first. The email may have accidentally ended up in this folder. If you cannot find the confirmation email there, please contact our customer service.

Our customer service is always ready to help you with any questions or problems with your order. You can reach us through various channels such as phone, email or live chat. Our team will do everything they can to answer your question as quickly and efficiently as possible and make sure you are satisfied with your purchase.

In addition to the web shop, there are other options available to place your order. For example, you can order by email or telephone, or even go directly to our warehouses to place your order.

We would like to remind you that we are always happy to help you place your order, no matter which method you choose. So do not hesitate to contact us if you have any questions about ordering our products.

Goods may be returned only with written permission from Devomat Industries. Returns are always at the buyer's risk and must be delivered to the warehouse carriage paid.

There are various ways to place an order with us:

By phone: 

If you contact us by phone at 03 450 94 70, we will take note of your order. After recording the order, you will receive an order confirmation. Our warehouse employee will then immediately get to work to prepare and deliver your order.

By email: 

You can also send us your order by email at: info@devomat.be. Upon receipt of your email, we will send you an order confirmation, and our warehouse employee will prepare and deliver your order.

Online: 

Another option is to place your order through our online shop. If you don't have an account yet, you can register through the online form. After placing your online order, you will receive an order confirmation. Our warehouse employee will then prepare and deliver your order.

We strive to process your order with the utmost care and efficiency, regardless of the chosen ordering method. If you have any questions or need assistance with placing your order, please do not hesitate to contact us. We are here to help!

When you choose Devomat Industries, you benefit from free training and professional guidance. You will have access to experienced professionals who will teach you all about optimal use of machinery, application of finishing products, general product knowledge, marketing strategies and more. Devomat Industries also offers ongoing free access to their floor ombudsman for support and advice.

Yes, with a career as a parquet installer at Devomat Industries, a good income is within reach. Whether you are looking for a full-time job, want to generate extra income or start your own business, the possibilities are endless. Devomat Industries is happy to share all its secrets and strategies with you during a personal meeting.

You can contact Devomat Industries without obligation by calling 03 450 94 70. Schedule a consultation with one of their experts and they will answer all your questions and help you take the first steps toward a profitable future as a parquet flooring contractor.

Yes, Devomat Industries provides a special service by offering permanent free access to their floor ombudsman. The floor ombudsman is always available to help you with difficulties during work, quotations, product advice and consumption estimates. You are never alone with Devomat Industries.

As a parquet installer at Devomat Industries, you can enjoy a rewarding career renovating and maintaining parquet and plank floors. You can get satisfaction from transforming outdated floors into beautiful masterpieces while earning a good income. Whether you are looking for a full-time job, to generate extra income or to start your own business, Devomat Industries offers you the opportunities to become successful in this industry.

The maximum moisture content in a screed floor should basically be 2%. Moisture content should be determined using a CCM Carburemeter. For evaluation measurements or global measurements, an electronic moisture meter such as the Protimeter Aquant can also be used. However, it is always necessary to perform at least 2 to 3 measurements with the CCM Carburemeter for a final determination. When assessing the moisture content, take into account the drying time of the screed floor, which generally involves 1 week of drying for every 1 cm of screed thickness. The use of heating and building dryers can affect the drying process.

To check the flatness of a screed floor, use a ruler at least 2 meters long. The tolerance for flatness is 2 to 4 mm over a distance of 2 meters, depending on the type of parquet you want to install.

When checking the structure of the screed floor, watch for cracks, crazing and loose parts. Cracks and cracks, depending on their cause, can be repaired or filled with suitable products. Loose parts should be removed and filled with a mixture of Devo Primer PA400, Devo Primer Express PU or Devo Primer HE in combination with fine, dry sand.

The required level of firmness, also called surface cohesion, for a screed floor is at least 0.5 N/mm². Various tests and measurement methods exist to determine whether the screed floor meets the surface cohesion requirements. A simple test is to scratch into the surface with a scratch pen and assess the reaction of the screed floor. If the screed is not sufficiently compact or there is "silting", a pretreatment with, for example, Devo Primer PA400 is required to improve the tensile strength and adhesion of the adhesive.

Before applying Devo Primer Express PU, always perform a moisture measurement with appropriate devices. The maximum allowable moisture content of cement screeds is 6% (measured with a carburetor meter), 3% for cement screeds with underfloor heating, and 0.5% for anhydrite (also with underfloor heating). The substrate must be clean, dry, grease-free and free of loose particles. Any cracks and cracks should be repaired in advance with a paste of Devo Primer Express PU or another Devo Primer mixed with fine dry sand.

Under optimal conditions, one can begin bonding parquet after 40 to 60 minutes after applying Devo Primer Express PU when applying one coat. For optimum adhesion when gluing, this should be done within 24 hours. With two layers of parquet, this can take place after sufficient drying, depending on environmental factors.

Never use water! There is a high risk that due to uneven water distribution the pores will also open unevenly. Result: streaking in the finishing coat due to mopping.

After sanding, vacuum the floor thoroughly only with the brush floor tool.

The floor is walkable with soft footwear after 8 to 12 hours, depending on the product used, but is not fully cured until 7 to 10 days. One can place furniture during this period, but not move it!

The floor is still too sensitive to scratches and moisture during the curing period. It is also not recommended to cover the floor airtight during the curing period.

For more information regarding the correct curing time of your DevoNatural finishing product, please refer to the corresponding technical data sheet. This can be downloaded from the product pages.

DevoNatural High Solid Oil is single coat oil for parquet floors.

In fact, because of its high content of solid substances and unique molecular structure, it only takes a single coat to protect your floor.

It is not worth applying a second coat, as the wood will reject any further product that you may apply after it has been impregnated!

This means that your parquet floor will soon have the desired finish, without having to use a large quantity of oil!

All DevoNatural varnishes should be applied in two or three coats.

Two coats of DevoNatural varnish are sufficient on surfaces that are exposed to less wear and tear (doors, cupboards or other vertical applications).

When applied to floors: DevoNatural Finish and DevoNatural Transit, three coats. DevoNatural Passage, 2- 3 coats, depending on the desired wear resistance.

Staircases: three coats of DevoNatural Transit or DevoNatural Passage.

It is also possible to combine two DevoNatural varnishes by applying three coats! For example: two coats of DevoNatural Finish Matt White + one coat of DevoNatural Passage Ultramatt.

Always read the label, which will tell you the recommended application method.

Sometimes, several methods are possible – choose the one that is best for you. In order to apply the product evenly, it is best to use a brush. Some products cannot be applied using a brush, while others need to be applied with a cloth.

If in doubt, do not hesitate to seek advice from your local DevoNatural dealer.

A label showing the product reference number and date of manufacture can be found on every tin of DevoNatural. A sell-by date is also shown. In most cases, the product can be kept for 1- 2 years.

But this does not mean that the product can no longer be used after its sell-by date! In fact, our products do not contain any preservatives. As a result, many of our products can still be used well after their sell-by date, especially if they are adequately protected against frost!

Tip: If the product has an even consistency, without any lumps, it can still be applied. Always conduct a test on a small surface.

If the tin has already been opened, pieces of solidified varnish may appear in the product after a while. This is especially common with acrylate-based varnishes.

No problem! When it comes into contact with the air inside the tin, the exposed surface of the product hardens. If the tin is shaken before use, the solid film in the tin combines with the product, so that fragments may appear.

Before use, you can remove any fragments by filtering the product using a sieve or an old gauze sanding disc/pad. After being filtered using this method, the product is perfectly useable.

An oiled or waxed floor will always be more or less sensitive to moisture, if water is left on its surface for longer periods.

A sealed parquet floor is more water-resistant after the product hardens!

DevoNatural Passage scores the most highly when it comes to watertightness!

Regular and thorough cleaning, according to the instructions for maintenance, will increase watertightness.

As a general rule, you should wait 2 – 3 weeks before cleaning a sealed parquet floor with water. At the same time, all contact with moisture must be avoided. You should also take care when using water and maintenance products to clean windows, etc.

The choice between oil and varnish depends on what is important to you in finishing your floor. Oil is a quick and penetrating treatment appreciated for the matte and natural look it gives to the wood. However, it does require a lot of maintenance because the wood wears down immediately. Varnish, on the other hand, forms a protective layer over the wood, offering superior wear resistance and easier maintenance. One disadvantage of varnish is that if scratches occur, it cannot be easily touched up, whereas oil can.

Varnish is available in various gloss levels, including a matte version. While oil can be applied quickly, varnish takes more time to apply. Thus, both finishes have advantages and disadvantages.

In short, if you are looking for a natural look for your floor and are willing to do a little more maintenance, oil may be a good choice for you. However, if you are looking for superior wear resistance and easier maintenance, varnish may be a better option. It is important to weigh the pros and cons of each type of finish before making your choice.

Although our oils are not flammable, their use can be a fire hazard because of the heat released during the curing process. To prevent this, it is important to put all cloths and fiber materials that have come in contact with the oil into an airtight sealed metal container immediately after treatment or soak them in a plastic bag with water.

To ensure safety, it is advisable to always apply these measures when working with oil and other materials that generate heat. This way, accidents and fire hazards can be prevented.

Want more information about working safely with oil and other materials? Feel free to contact us.

Devo varnish is distinguished by its high-quality protection, easy application, fast drying time and long service life. It provides excellent protection, is easy to apply, dries quickly and lasts for a long time, even with heavy use.

Colorless varnish emphasizes the natural beauty and wood grain of your parquet floor. It offers a transparent finish that retains the original color and texture of the wood, making your floor look beautiful.

Devo CeraMesh sanding discs are high-performance ceramic mesh sanding discs designed specifically for fast and thorough sanding of hard woods and other hard floor finishes, such as screeds and decorative plasters.

The open mesh structure of Devo CeraMesh sanding discs ensures good dust extraction during sanding. In addition, the velcro adhesion on the back allows compatibility with different brands and types of sanders.

The extremely hard and cutting ceramic grit of Devo CeraMesh sanding discs allows for effortless sanding of the hardest materials, even quartz grit floor plasters.

Devo CeraMesh sanding discs have a very high efficiency, long life and are ideally suited for sanding hard materials. They cause fewer scratches and have no grain loss. In addition, the open structure provides better dust extraction and there is no color release on light substrates.

Currently, Devo CeraMesh sanding discs are available in 16" and 150 mm diameters. Due to their growing success, they may soon be available in other sizes as well. Large custom volumes are negotiable.

The Devo Turbo Fiberpad is a unique product developed for fine sanding parquet floors and thoroughly cleaning various surfaces such as wood, stone and metal.

Yes, the Devo Turbo Fiberpad replaces the classic sanding discs with grit P80 and P100 normally used under single-disc machines for fine sanding parquet floors.

The Devo Turbo Fiberpad has a turbo shape and an open fiber structure, resulting in a very high sanding capacity, excellent dust removal and a scratch-free finish. Unlike conventional sanding discs, no sanding dust accumulates and the abrasive grain remains free for optimal sanding.

Yes, the Fiberpad with velcro attachment (150 mm diameter) is compatible with most hand sanders. You can easily attach it thanks to the velcro attachment, creating a seamless transition with the sides.

Mesh sanding discs are sanding accessories used to sand wooden surfaces with rotary sanders.

Yes, during the use of mesh sanding discs, a black pad is usually placed between the disc and the machine.

The open mesh structure of mesh sanding discs prevents them from becoming clogged with dust and dirt, extending disc life and allowing more efficient sanding.

Yes, the Devo mesh sanding discs fit a variety of rotary sanders, including the Woodboy 4000/32.